Saturday, November 20, 2010

Review: Mobile Edge Notebook Bags

For about 6 years now I've used Mobile Edge bags, and for the most part I've been extremely happy.  These bags are rugged, durable, and do a great job of protecting your gear from damage.  (They're quite water resistant as well, I know this because I had a bottle of water in a side pocket and it leaked, luckily my electronics were kept safe because it did not seep through as I had feared).

my one instance where I was not happy was an Alienware branded bag made by mobile edge that I purchased (I was in desperate need of a bag and it was the only one by mobile edge that was both available at the time, and fit my DV9700 17 inch notebook)  I found it to be rather lacking in storage space.

I currently use the Mobile Edge MEV17P 17" bag (it happen to fit my 18.4" HDX 18T quite nicely), and love it. It has enough pockets and side spots to store a lot of my electronics gear and books as well.  Here's a look:





Whether you do a lot of traveling and need a checkpoint friendly bag or you're a fashionista and are tired of the typical offerings that most notebook bag manufacturers have available, Mobile Edge more than likely has a bag that will fit your style and your needs.

Are you an Environmentalist? No problem, they have a line of bags and backpacks or you as well.


 Just do yourself a favor and stay away from the Alienware branded bags as mine was rather limited in storage space, though it too has held up quite nicely.  Oh, and did I mention they offer a lifetime warranty?





Saturday, November 13, 2010

Monday, November 8, 2010

Dell is no longer offering Recovery DVDs?

Quite simply, this is not true.  Dell is still offering recovery DVDs/CDs, but you have to request them now.  If you are buying a new Dell this holiday season and want those backup disks, you can trot on over here and fill out the request form to get your disks.  It usually takes between three and ten days, depending on who you ask, where you live, and what time of year it is.

You can also make your own backup disks as well, but why bother when you can spend two minutes filling out the form to get yours?

Friday, October 29, 2010

Is that what the U.P.S. man has?

Speaking to a customer today, she informed me that her touchpad was no longer working on her notebook.  I asked her if she had reinstalled the touchpad drivers for the unit.  She asked me if that's something she had to get from the U.P.S. man....

This kicks off the start of the Holiday Season in the world of Tech Support, where every goofy person that usually closets themselves away for the rest of the year decides it's time to come out of the woodwork.

Tech Tip: Tired of lugging around a bunch of adapters to keep your electronics charged on the go? Check out this Cooler Master Slim 95 Watt USB Notebook Adapter, Dell owners beware, it won't charge the battery but it will power the device.

Tuesday, October 26, 2010

has the white iPhone 4 finally arrived?

Not yet, but the latest app store update has it listed. So if you were waiting for that fabled white iPhone, it appears as if the wait may be almost over. If I had to guess, I would say that this might drop in February or possibly March.
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Sunday, October 24, 2010

For those expecting Google's Chrome O.S. to replace Windows, think again...

If you were expecting Google's Chrome O.S. to take over the world and put such popular distro's of Linux like Ubuntu and Microsoft's Windows down for a permanent dirt nap, think again.  When the O.S. is finally released, it will be available not as a free download but only on Netbooks that hardware manufacturers will make specifically for the O.S.

Google wants to tout quick boot times, and why not, since they are asking hardware manufacturers to include Solid State Drives on any units sold with Google's new O.S.

I know when Google made the announcement last year that they were getting into the operating system game, a lot of people had high hopes that this would be the operating system to bring down all others, but that is just not going to happen anytime in the next decade.  As it is, there has been nary a peep about any new netbooks coming this holiday season with the new Google Chrome O.S. which means it is more than likely going to be delayed until sometime in 2011 or 2012.  Of course if you know how long some of Google's beta's can take, this time frame won't surprise you at all.

Google fans can rejoice or at least breathe a sigh of relief though.  Google will not be attempting another dip into the hardware market like they did with the Google branded Nexus One (made by HTC).  Umm, good call on that one Google.

Thursday, October 21, 2010

So I bought this Android phone, what can I do with it?

Most people use their phones for making calls, texting, recording video, and taking pictures, and they use a notebook for everything else.  Well, I work in a building where notebooks aren't allowed, but I've managed to get around the Nazi regime that I work for by using my Android phone to do most of what I need to get done during the day.

I purchased a Motorola Droid X (upgraded from a Crapberry) for the purpose of having a slightly larger screen so I could control my Notebook (HDX18t, affectionately known as Monster) while I am at work or otherwise on the go.

I utilize three basic apps on my phone to do this.  I have an App that allows me to Remote in to my PC, I have an app to sync files between my phone and my PC, and I have a remote torrent app for adding torrents while I am away from my PC.


  • PhoneMyPc --- $9.99 while in Beta
  • Dropbox --- File Syncing between my computer and phone (Free) 
  • Torrent-Fu --- Used to add torrents (need a client such as uTorrent for this to work) (Free)
These three apps allow me to do pretty much everything I need to while I am away from Monster during the days. Eventually PhoneMyPc will have file transfer capability, but in the mean time Dropbox works great and does the job nicely, so if you are looking to do more during the course of your day but can't carry a notebook with you, try these three apps, I think you will find them well worth your time and productivity. 

Note: The Dropbox link is a referral and boosts my storage space by 250 megabytes per click through.

Apple and Dell New Releases for the 2010 Holiday Season

I'm too sexy for my shirt, I'm also too hot to play video smoothly. Kernel Panic Mode!



So, Apple has finally refreshed the Macbook Air for all the Mac zealots out there, now in four flavors, two of which house 11 inch screens and two with 13 inch screens.  All I can say is be careful which one you purchase if you are going to take the plunge because those aren't Solid State Disk Drives in the Macbook Air's; It's a NAND memory chip embedded in the logic board and it can't be upgraded. So when you fill up your storage space and need more, you either need a more expensive Macbook Air or an external drive.

What does this mean to you?  It means you can't upgrade the Solid State Memory.   As every refresh of an apple product comes out, they take away more and more upgrade-ability from their products.

Oh, and if these Macbook Air's are anything like the last generation, expect to encounter slow-downs due to heating issues.  Apple has not yet been able to figure out how to get rid of heat and keep their devices running cool despite their claims to the contrary.

Apple's motto should be Form Over Function, but they're sure to sell at least a million or more of them just because it has an Apple logo on it.




Look at me, I'm plain and boring!

Dell's announcement is a little more interesting, They're putting out some new XPS notebooks this holiday season with aluminum lids and packing NVIDIA's Geforce 400M GPU, it looks interesting.  Unfortunately if you were a victim of the last batch of Dell's XPS and Studio notebooks you might remember the freezing and hard lock issues you or a friend suffered through, so be wary before taking the dive.  

Another interesting note, these new XPS units that Dell is putting out on the market for this holiday season are still lacking USB 3.0 ports.  That's a real shame since this is supposed to be a premium notebook under the Dell brand name.




Pro's

  • Leading edge NVIDIA® performance graphics bring your media to life
  • High-fidelity JBL speakers with Waves MaxxAudio® 3
  • First Skype™ -certified laptop — video chat with HD Webcam

Con's

  • Design is not very sleek
  • No USB 3.0 ports on the XPS 14 (it is supposed to be their premium notebook right?)
  • Pricing is high




OFFICIAL DELL PRESS RELEASE

DELL RE-IMAGINES HIGH-DEFINITION ENTERTAINMENT WITH NEW FAMILY OF XPS LAPTOPS

  • Turn the Volume Up to 11 with JBL and Waves Sound Design and Catch a Cinema-like Experience with High-Definition NVIDIA Graphics
  • Stay Close to Family, Friends with the Industry's First Skype-Certified Laptops that Support HD Video Streaming
  • Watch Eye-popping 3D Movies, Games and Photos on Big-screen 3D Televisions1



ROUND ROCK, Texas, Oct. 21, 2010 – Providing the ultimate mobile entertainment experience, Dell's family of new XPS laptops deliver pulse pounding JBL and Waves sound design, a cinema-like HD video experience featuring cutting-edge graphics from NVIDIA, and the industry's first Skype-certified laptops with HD video streaming webcams so you can stay close to friends and family.

In addition, the new family of laptops -- which come in 14-, 15- and 17-inch screen sizes -- are all 3D TV ready and include NVIDIA's 3DTV Play software which allows users to connect their Dell XPS notebooks to new 3D HDTVs and play hundreds of popular PC games in 3D, watch Blu-ray 3D movies, and browse 3D photos and videos in immersive, stereoscopic 3D.
Featuring exceptional sound, video and now 3D-capabilities, the new premium systems mark the return of the highly regarded XPS brand, which blends classic style, world-class features and premium performance in products that stand up to rigorous standards. The XPS brand joins the Inspiron and Alienware families in rounding out Dell's overarching consumer portfolio -- just in time for the holidays.

The XPS laptops were designed for creative explorers -- individuals who are passionate about art, film, photos, and value an immersive entertainment experience. Their daily lives are multimedia experiences that they share with each other, whether it's uploading photos, watching streaming video or listening to their favorite band play a concert on the other side of the world.

The stylish laptops come standard with silver anodized aluminum display back and palmrest, or can be personalized with one of more than 200 original designs from Dell Design Studio, including the new Susan G. Komen collection, which generates a $10 contribution in the fight against breast cancer.

"We're pushing the limits once again -- this time with our new line of XPS laptops, which offer pulsing audio from JBL and Waves, new high-definition screens driven by NVIDIA technology and the industry's first Skype-certified laptops with the first webcam allowing HD video streaming," said Sam Burd, vice president, Dell Consumer, Small and Medium Business Product Group "The XPS brand has always been the standard-bearer for outstanding performance from Dell, and the new line of laptops is no exception. No laptop PCs have ever sounded or looked so great."

Turn It Up to 11
Built-in JBL designed and certified speakers with integrated Waves MaxxAudio® 3 processing technology rock the loudest, clearest and best laptop sound Dell has ever produced, including best-in-class bass with 12-watt subwoofers on the 15- and 17-inch models. Boasting up to 22W peak audio performance, this incredibly clean and clear sound helps deliver a superb audio experience.


A Cinema-like Experience
High-performance 1GB to 3GB NVIDIA graphics options power eye-catching HD video capabilities on the 14-, 15- and 17-inch High Definition LED displays. For the ultimate entertainment experience, the new Dell XPS laptops are all 3D-capable with NVIDIA's 3DTV Play software. With the available Blu-ray Disc drive option families can enjoy immersive 3D Blu-ray Disc movies on a big 3D HDTV screen in their own living room.1

Video Stream in HD
The XPS laptops boast the first integrated webcams capable of HD video streaming. The webcams are designed to provide crystal-clear full screen video chats and are also the first laptop PCs to be Skype-certified.

The Dell XPS brand is renowned for delivering the latest, world-class technology, and that legacy continues in the new models, which feature Intel Core i processors and the latest NVIDIA GeForce 400 series graphics with Optimus technology. With more performance capabilities than many desktop PCs, XPS laptops are the perfect choice for people who demand high performance, premium technology and the best entertainment experience. Over the years, Dell has incorporated many evolutionary product refinements to its XPS models, including some that are the result of customer suggestions. For example, customer feedback has helped Dell improve heat dissipation, power supplies and chassis strength in this new generation of XPS models, making them among the most reliable and durable XPS laptops Dell has ever offered.

Dell is an industry leader in delivering a great shopping experience, featuring an online concierge shopping service that helps ensure you get exactly what you want: the latest technology designed for your needs. Dell is committed to delivering reliable products that you can count on, with access to immediate and reliable support anytime, anywhere you need it.

Dell Design Studio
Dell Design Studio is an immersive online shopping experience similar to touring an art gallery. Shoppers can interactively view and select from hundreds of designs, artists, colors and patterns that can turn a Dell Mini or Dell laptop PC into a personalized accessory. Individuals who want to personalize their laptop can choose from categories that include unique, eye-catching designs representing popular OPI shades, bold Major League Baseball team designs, community favorites Threadless graphic art, special (PRODUCT) RED™ signature artwork, and a variety of edgy designed-for- Dell artwork.

Availability & Pricing
The new Dell XPS laptops are available beginning today directly from www.dell.com. Models, configuration and options may vary by global region and retailers. Starting prices for the new XPS laptops are: $899 for the XPS 14; $849 for the XPS 15; and $949 for the XPS 17.

Links Dell's New 2010 XPS Notebooks
Skype Video Calling
Waves MAXX Audio 3
Dell Design Studio

Monday, October 18, 2010

Mac or PC, and when should you buy your child their first computer?

In the United States children usually begin learning how to use a computer towards the end of elementary school and the beginning of Junior High. Up until that point our kids are too busy learning the basics like reading and writing.

What people in America do not realize is that learning how to properly use a computer has become a basic necessity. Countries like Japan and Korea have been educating their children on the use of such devices in the second grade and sometimes earlier.

It's no secret that we as Americans have slipped down the list in almost every category you can think of, whether we're talking about education, infrastructure, or quality of living standards Americans have fallen behind.

So when should we start teaching our children about computers and their proper use? Well that really depends on how much you care about what kind of life and career your child will have when they grow up and move out into the world. I have started taking the time to teach my 3 year old rugrat about using the mouse, and what computers are for (such as homework, work, email, writing, learning, etc.). Granted, my rugrat doesn't know anything about term papers, but ask her what email is, and she can give you a better answer than most kids three times her age. Will she be programming by the age of four? I seriously doubt it, but by the time she reaches the first grade she will be two jumps ahead of all her peers.

Starting children when they are young is the only way to go and you don't have to be a taskmaster about it either. Just wait until your child shows interest or asks what you are doing and then use that opportunity to teach them a little bit about the computer and what it can be used for. Your kid will get a kick out of it, and learn something new. For practical reasons I would wait until around the age of 3 (or around the time they enter into preschool) just because this is usually the age where they begin to become very curious about things more complex than when is their next bottle and why did they just pee on themselves.

Your child's first computer probably won't come until much later, maybe five or six at the earliest and more than likely they will be twelve or thirteen before they really need one (and is usually around the age that they get their first computer), but which platform and what type of computer should you choose and does it matter? Absolutely!

It matters because you have to think of your child and where they are at when it comes time to purchase a computer for them. My big thing is to tell people to stay away from desk top computers. We live in a mobile world and that world is moving towards doing away with the desk top pc. Every year companies see desk top sales drop a little more over the last year. These days our kids are more mobile than ever, and a mobile kid needs a mobile computer. So I always recommend to my friends, family, and clients, to stay away from desk top products like the iMac or their PC counterparts and instead focus on a notebook.

Now that we have decided on a mobile computer, what kind should you buy? I know netbooks are enticing because they are cheap, however I don't like the idea of having my kid's eyes ruined at a very young age because they were staring at a very small screen, and most netbooks do not have 12 or 13 inch screens, which is the smallest I would recommend. Also, a netbook's keyboard is smaller than what your child will encounter in school, and it may actually do more harm than good. I recommend a notebook with a good 13.3 inch screen and a resolution of no more than 1280x768 (That's equivalent to a 720p HDTV screen). Any higher and once again, you risk seeing your child in glasses before they make it out of their teen years.

The platform or operating system choice is going to be a little more difficult. The reason why is that teachers tend to gravitate towards Apple products and at a lot of high schools and especially universities they will push students towards Macs over Windows machines just because that is what they use, and they know how to use them. The issue I have with this however, is that once they get a job they will be staring at windows based PCs all day long, every day. Apple has not broken into the business world in any meaningful way, and Apple isn't interested in doing so either.

If your children is not interested in a career that is technology based, A Macbook is probably the best route to take. The main reason is technical support. Apple has invested heavily in it's technical support infrastructure. If your child has an issue with their Apple computer, they can call tech support and get help not only with the hardware, but the operating system as well. They won't be told to call Microsoft, for instance, if the tech deems it a software issue and not a hardware issue, but the best reason to get a Macbook for your non-techie child is the Apple store.

So let's say your child has some issue with his Macbook, and he needs to have it looked at. If it were a Windows based notebook, it's going to have to go in for service in most cases. however, with a Mac, all you have to do is take your kid and his or her Macbook down to the Apple store, and let them worry about it. This saves you time from having to deal with the issue, and it also teaches your child to be more independent. It's a win-win situation.

And the final reason to buy a Mac over a Windows based PC? Most games are made for Windows.

However, if your kid is the type (like myself) who spent his or her days growing up dissecting their Christmas and Birthday presents to see how they worked or if they just like technology and figuring out how stuff works, stick with Windows based notebooks all the way. Windows based notebooks have a huge support base out here on the Internet, and most of your child's issues will normally be resolved with knowing how to do a search on Google, it will give them an opportunity to further their education, get them familiar with the machines and operating system that they will be using in the work place, and satiate their natural curiosity for how it works by allowing them to break things and then fix it themselves.


Apple Recommendations

Now, I'm not totally heartless, for most kids, the base model Macbook will do everything they need for school and personal use. It's inexpensive by Apple's standards and unless your rugrat is going to be running a lot of CAD programs for college prep or college courses, it's got more than enough power.  To make things easier on you, the parent, over the long haul, I highly recommend the AppleCare Protection Plan - For Portable Apple Computers 13 Inches and Below.

If your child needs more power for heavy computational tasks, then the Apple MacBook Pro 13.3-Inch Laptop should do the job, but whichever Apple computer you buy, go ahead and figure in the price for Apple's extended warranty protection plan as well.  The plan covers up to three years which will cover them for seventy-five percent of their high school or college years.

If they want a bigger screen, the next step up is the Apple MacBook Pro 15.4-Inch Laptop.

Under no circumstances do I recommend the 17 inch model.  You and your child will regret it when they start having to lug the thing around to study sessions and classes.

Windows Based Notebook Recommendations

This is a little more complicated mainly because of the brands.  So what I will do is recommend a general screen size of 13.3 - 15.6 inches, 4 gigabytes of ram, and a Core 2 Duo or better CPU.  For the child's school work needs, everything else is just gravy for most children.  

My choice would be the HP Envy 14.5-Inch Relic Laptop.  I like this particular notebook, it is as close as you can get to modern style queue's, has a metal-alloy chassis, and a larger track/touchpad, also consider HP's 3 year extended warranty as well, if this is not to your liking than any of the Toshiba, or Dell notebooks that best fit your child's needs will work fine as long as you stick to the recommendations I made.  Though I will say I work on a lot of Dell's in my spare time, doing repairs, and I find their warranty tech support to be even worse than HP's (and there's is really bad). 

If you plan on buying a new notebook through HP this Christmas, wait for the Black Friday deals that HP will inevitably offer.  A couple of years ago they were giving out 30% off coupons for Black Friday on any system they had.  For 2009, the deals weren't quite a nice, but they still had 25% off coupons for many of their products on Black Friday.  All you have to do is use Microsoft's Bing search and look for the gold dollar signs.

On The Cheap Recommendations

This notebook fudges my recommended specifications, however, I'm all about saving your child's eyes even if you aren't.  For the price of most netbooks, this Acer Aspire AS5251-1805 15.6-Inch Laptop (Black) has a single core processor but a 15.6 inch screen, and it retails for under $400.00 at the time of this writing.  Slightly more expensive is the Toshiba Satellite LED TruBrite 14-Inch Laptop (Black) for under $500.00 as of this writing.  Both of these notebooks will get the job done, and they won't break the bank!


Note: Remember to stay away from netbooks and even tablets.  These items are not meant for heavy work loads and are more of a novelty.  They can actually harm productivity potential and can cause eye strain due to their small screens. 

Sunday, October 17, 2010

Tech Support on the Frontierville.

I would like to take a bit of time to answer a question Tech Support agents get asked a lot, the question comes up often for I.T. staff working in a PC world with customers who may have a Linksys router, an HP printer, a Dell notebook with Microsoft Windows 7 on it..  The question is "Why can't you help me with X issue if fixing X issue will get my product working?"



The short answer is liability.  If you can't get your HP printer working wirelessly because you don't know the encryption type and password, you've probably heard HP tech support tell you to call Linksys.  This response may piss you off and make you feel like HP tech support sucks.  And HP tech support DOES suck, believe me. But the fact of that matter is that even if you got lucky enough to get an agent like myself, with years of experience in the Information Technology field, you're still going to be out of luck because we aren't allowed to help even if we can in these instances.  The company just won't let us for liability reasons.

I actually had a co-worker, who was very knowledgeable, break this rule from time to time, and would go in and change router settings to get the product working, but it eventually came back to bite him on the ass when an astonishingly stupid customer called back because he had changed settings my co-worker had NOT told him to change and his router ceased functioning all together.  It is people like this that have caused the whole liability issue to come up and it is why these companies don't allow their Tech Support agents to go outside of their boundaries to fix these issues.

A select few of my co-workers have years of experience in the field and can fix just about any hardware, networking, or software issue, the problem is we're just not allowed to do it.  If the heart of the issue lies with Microsoft's O.S., then you have to call Microsoft.  If it lies with your Linksys router, then you have to call Linksys.  That's just the way the world works if you are part of that segment of the population that relies on Tech Support to solve all your problems.


What we will and won't do for you, depends on you!

We as Tech Support agents, no matter the tier, do have some leeway to help.  I can guarantee that if you call in pissed off, cursing, and generally being an ass, you will get the minimum amount of help we are required to give you.  After all, why should we run up our call times to deal with a customer who is an ass?  Most companies require Tech Support agents to do very little, it is then up to that agent to decide how much more help can be given within their boundaries.  Think about that the next time you are looking to take out your general hatred of life on someone who is just trying to make a living.


I don't know what Best Buy policy is, but regardless, any experienced tech would have released the call when the customer chose to continue using expletives and personally attacking the agent. By the way, the Agent gave the customer the correct answer for this issue. He, however, spent way too long giving the customer way too much time to continue being abusive.

Frontierville

Tip of the day

I have been playing Frontierville off and on now for a little while, and the weeds issue is really starting to bug me.  Apparently the only way to get rid of them and keep them from coming back is to basically fill up every empty square on the map with something.  Some use crops, some use decorations.  It's really annoying.  What's even worse is that the tips and tricks I have seen for the game are all pretty much common sense, and don't need to be posted about.  If you've got a site that has some REAL tips and tricks for Frontierville, let's hear about them as I'm sure we would all be interested to check them out. 

Saturday, October 16, 2010

A Cautionary Tale

As always I am keeping my eye open for other opportunities that will advance my career in the Information Technology field, and today while filling out an application online I was thinking about how much this field has changed over the last ten years.

At one time anyone with real experience in this field was considered a golden goose by employers.  Information Technology professionals were treated with respect as both individuals and for the knowledge they brought to the table, but fast forward ten years and many companies see you as just another body in a sea of bodies to fill a seat.

Statistically, the field is growing here in America, but realistically, it is shrinking.  The main reason is because companies like Microsoft, Dell, and Hewlett Packard outsource most of their work to countries like India and the Phillipines, and as we all know from dealing with tech support in these countries, these people don't know shit about technology.  It's cheap labor, and all of them (companies) are doing it, so they don't have to worry that a customer will go somewhere else for their products because in large part, there is no where else to go.  




Another issue is automation.  Microsoft is always opening up new data centers to handle it's Internet traffic, but they have become so good at it that a medium sized data center (by Microsoft's standards) employs approximately sixty people and over half that number are dedicated to building security (as in security guards, not I.T. security).

Yet another issue is that America has fallen behind in the technology sector due in large part to capitalism and America's unwillingness to demand more speed, more reliability, and better technical support for our products.   Our Internet is down for several hours, and we simply sigh, accept it, and find something else to do in the mean time.  We call Technical Support and get no help, so we either deal with the issue on our own or gripe about it on some forum that nobody from the companies we buy our products from reads or cares about.

President Obama, God Bless him, promised a major infusion of cash to bring broadband to everyone across the country.  He promised us a billion dollars and thousands if not tens of thousands of new Information Technology jobs, and to date he has delivered on only a fraction of that (one to three million dollars, which is nothing, really).

Until we force these companies to stop outsourcing our jobs to other countries, and until we start investing heavily in our own infrastructure again; working as a Information Technology professional is not worth the time or the money we spend to gain the knowledge it takes to do the job.

If you want a decent living wage, job security, and good benefits, seek a career in the health care industry and force the government to stop giving out work visas to immigrants before that field is ruined for Americans as well.

Save your Information Technology cravings for diagnosing why your gaming rig has suddenly just crashed and you can't play World of Warcraft.

Note:
I rag on Apple and it's legion of ignorant end users all the time, but their technical support is quite good compared to Dell, Hewlett Packard, and the others.  That's not to say it is great, because it's not.  But it is better than what's being offered by most companies.   The reason for this is because it has to be.  Nobody in the field wants to waste their time paying for over priced machines, going through the hell of finding classes within an 8 hour driving distance, and paying the big bucks to become Mac Certified only to make pretty much what they already do because in the business world Mac's are in large part, unknown.  Apple knows this and has compensated for it by investing heavily in it's own tech support infrastructure. 


Case in point: My employer recently tried to get us Mac training, but they could not find a trainer within a day's drive and so gave up looking. (not that they looked very hard, because they really don't care if we are trained on Apple products.


Quick Buy Tip
if you can't afford a Solid State Disk drive to speed up notebook or netbook, try this alternative.

The best way to speed up performance on your computer is to install a Solid State Disk drive.  The main bottleneck in our systems these days is that 30 year old technology called a Hard Disk Drive.  They are slow, but they are cheap and reliable.  The issue with SSD drives is that while they are super fast,  they are also expensive and the technology is still a bit buggy. 

Enter into the fray, the Seagate Momentus XT.  A hybrid drive (and believe me this is not a new concept) that uses some NAND memory (about 4 gigabytes right now) and a standard mechanical drive to help speed up essential processes like booting the O.S. and opening your most used programs.  You won't get the speed of an SSD, but you can purchase a 500 gigabyte drive for under $115.00 at the time of this writing and it comes with a 5 year warranty. 

Seagate advertises as much as an 83% increase in speed over standard 7200 RPM drives, but real world tests show more along the lines of a 50% increase in O.S. boot times, and for other tasks such as copying files or ripping DVDs there is no speed increase at all.  Still, if you can save a minute or two off of your boot times, isn't it worth it?  I think so. 


Friday, October 15, 2010

The Valley Girl

The Setup:  Woman with a heavy valley-girl accent that California females of a certain young adult age tend to use calls in..  The call doesn't get very far before we run into stupidity.

Me: "Greetings, and thank you for calling BlahBlah today, can I get your telephone number?"

Customer: "Ohhhh! Uhhh.... What's a telephone number?"

I have to pause here and try to remember what century I live in and whether or not I've heard any news of an alternate universe that exists where the telephone hasn't been invented.  At this point during the day I'm not 100% sure anymore (it had been a long day) so I roll with it and answer her question.

Me: "A telephone number is a series of numeric digits that you give out to people so that they can call you if they need to. In this case, we use it to look up your account information."

Customer: "Ohhhhh!"

She proceeded to giggle quite a bit, but by and large she was so boring and mundanely stupid for the rest of the call that I won't make you suffer any further.



Repair Tip
Samsung LCD HDTV's dating back to 2007 with capacitor issues

This issue has been going on for a while now.  Several Models of Samsung HDTVs over the course of 2+ years have capacitor issues.  You may see the symptoms as this: Pressing the Power Button on the Samsung TV produces clicking noises that can last from a minute up to 30 minutes before the TV will power on.  The problem starts with just a few clicks and then grows worse over a period of days or weeks until the TV will at last no longer power on at all.  A great example can be found HERE

The root of the problem is that Samsung went cheap with 4 or so capacitors on the power board inside the TV (Power board also known as power supply).  They used 10 volt capacitors when it called for 25 volt capacitors. So over the course of 2 years or so, the 10 volt capacitors would eventually expand, leak electrolyte fluid, and die, one by one.  As it so happens, my Samsung TV purchased in 2008 had this issue occur recently.  

So what's the solution?  Well, there are a couple actually.  

The first is to call Samsung even if you are out of warranty.  There have been numerous reports recently of Samsung offering to do repairs to fix the issue even if the HDTV is no longer under warranty (They don't really want you to know about this, so it hasn't been widely published).  This means that the problem has become widespread enough that Samsung is worried it will lose repeat business from a great deal of customers, but at the same time, they don't want to officially admit that there is an issue with their HDTVs.  

Now the bad news.  You can be without your HDTV for 2 weeks or even a month while they fix it, and the official fix is to replace the power board with an exact replacement.  What I mean by this is that you can look forward to having the same issue AGAIN in another year or two, and by that time you will probably not be getting your HDTV repaired a second time out of warranty. 

The second solution involves a screw driver, soldering iron, approximately five to ten dollars worth of capacitors,  about 30 minutes of your time (an hour if you are really careful) and someone who has actually used a soldering iron before and has enough common sense to unplug the television SEVERAL DAYS in advance of doing the repair.  If you don't know how a capacitor works, then you aren't technically inclined enough to do this repair. So DON'T DO IT. 

Disclaimer: I cannot be held responsible for your stupidity if you undertake this repair and cause yourself or others to be electrocuted or otherwise hurt.  I am also not responsible if you burn down your house, blow up your favorite pet, or if you stick your finger in a light socket because you wonder what will happen.

Now that we've covered that, you will need to verify this but the capacitors listed HERE, & Sold by Radioshack will work for most of the Samsung HDTVs with this issue.  You can also find a somewhat entertaining YouTube video HERE

I went the route of fixing this issue myself, quite simply because my HDTV was about two months outside of their quiet "we'll fix it for you" production time frame. (I have since found out that this has been expanded to cover units as far back as early 2008 or even 2007) but your mileage may vary. 

Quick Buy Tip
The Asus UL30VT-X1 is a 13.3 inch laptop with long battery life without sacrificing power.  While it is not as stylish as the HP Envy line, it can be had for under $700.00 (find another 13.3 inch sub 4 pound notebook for under 1000.00 with these specs if you can) and is well worth the money.  Real life battery usage pegs this laptop at 7-8 hours of unplugged time which is quite amazing for a notebook with this kind of power.  The only downside to this product is the LED backlit screen is not one of the best out there, but it does the job and isn't a deal breaker unless you have double the money to blow on a notebook. 




Thursday, October 14, 2010

Astonishingly Stupid

I am always amazed at how technologically impaired people still are in this day and age, and yet, every day I am reminded of this one single fact: Some people are astonishingly stupid.  Take this recent call I had for instance...

This client calls in to complain that his printer isn't working wirelessly as he was told it would. I verified with him the model of the product, and yes it was actually a product capable of being wireless on the network.

Customer: "So, I'm really frustrated right now because I was told this printer is wireless!"

Me: "Well sir, based on the information you gave me, this is true, it is wireless."

Customer: "Uhh, no it's not. It's not printing. I try to print and it does nothing."

Me: "I'm sorry about that sir, but I am sure we can get that fixed for you.  Is the wireless indicator lit on the printer?"

Customer: "No.  Where is that located?"

Me: "It would be on the top of the printer, next to the status indicator."

Customer: "Ok hang on a second, let me pull the printer out of the box so I can see it better."

At this point I'm a little confused, but I roll with it and let him remove it from the box. I've had people put their printers in closets and cabinets before, so why not a box?

Customer: "Ok, No there are no lights on it at all, and I just tried printing again and it's not doing anything."

Me: "Sir, is the printer plugged in and powered on?"

Customer: "What do you mean plugged in? It's supposed to be wireless."

At this point I put the customer on a brief hold so that I can have a good laugh with my co-workers.  When that's done. I take the customer off hold and thank him for waiting.

Me: "Alright sir, let's go ahead and plug the a/c cord into the printer and an a/c outlet, then let's power on the device by pressing the power button on the top of the unit."

Customer: "But that's not wireless! If I have to have a cord running to it, then it is W-I-R-E-D."

Right about now the customer's attitude has really taken a turn for the worse.  And he's also put me in a position where I am going to have to explain to him exactly what wireless, in this context, means, thus making him feel completely stupid, but I try to break it to him as gently as possible.

Me: "I'm sorry sir, but wireless means that you do not need a cable to transmit data from the router to the printer.  Because technology hasn't advanced to the point of being able to provide electricity wirelessly, the printer still needs to be plugged into an A/C outlet."

The customer pauses for about 30 seconds to take this in. Then...

Customer:"What's a router? I need a router? Where does it say I need a router?"

Me: "It's a device that is used to allow data to be transferred over the air to all the devices that are connected to it wirelessly.  Do you have a wireless router sir?"

Customer: "Well this is stupid. I pay good money for this piece of crap and now I have to go buy a damned router to make it work?  What the hell is wrong with your company. My BlahBlah product wasn't this complicated to set up!"  *Click*

Yes, it really did happen.




TIP
Removing The Phoenix Failsafe Software From Your Computer


If you don't know what it is, then this doesn't concern you.  Phoenix Failsafe was a software used for securing  notebooks against theft.  It was offered for a while on several different brands but some months back the division was sold off by Phoenix (Maker of Motherboard BIOS software) and hence, the company is no longer in business.  The problem here is that there is no way to remove the pre-install package without software from Phoenix Failsafe.  However, finding the software is next to impossible unless you know where to look, and even then you could be looking for hours.  So for all you people who are sick of those pop-ups showing up when you are trying to work or watch a show on your computer, the solution can be located here:   Phoenix Failsafe Removal Software


Once the patch has run you should have no more issues with those annoying pop-ups



Quick Buy Tip
Buy an HP Envy instead of a Macbook or Macbook Pro


The P.C. scene is catching up to Mac on design, it's been slow going, but I really like the new HP Envy products.  The HP Envy 13 is way over-priced, but the rest of the HP Envy line is quite stylish, lightweight, power, and reasonably priced.  So before you get sucked into Apple's advertising campaign, consider sticking with a PC.














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P.S. The box he removed it from was the packaging. The man hadn't taken it out of the box yet....  He had just opened the top of the box and tried to start printing "wirelessly"

Monday, October 11, 2010

Greetings to the world.

This is my place to vent, moan, bitch and make fun of the computer illiterate.  Occasionally I'll also give tips, offer up tricks, and other advice for computer users that need help.

Once upon a time, the I.T. field was a great career choice, unfortunately that ended when everyone and their mother decided to get into the field. (literally, I work with a woman who is a 65 year old alcoholic.  She knows as much about a computer as I know about milking a cow, but she went to college for a technical degree, so she has a job).

I compete daily with people who look great on paper but have no real experience at all, and it shows.  Some of my colleagues are excellent at what they do, but they make up about 1% of my department.

Still, the people I work with can be no worse than your average, clueless, Mac user who is out of sorts because their Mac doesn't 'just work' like it is supposed to.

Example:

Mac user: "I have a Mac, and I can't print to my printer."

Me: "Is your printer turned on?"

Mac user: "What? how do I do that?"

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I shit you not, this happens daily with Mac users.


 I'll post something from time to time, usually about some experience with a client that I have had, and then I will post a tip that an end user such as yourself might find useful or helpful.  Consider it a little tit for tat trade.  I get to vent, we get to laugh or roll our eyes, and you get a little help.

Tip #1
I can print, but I cannot scan over the network

If you can print but can't scan over the network, turn off your firewall.  If your firewall is turned off, shut down your antivirus software.  On many printers, scan jobs use different ports than that of print jobs.  Overzealous antivirus suites and firewall settings will block the ports necessary for scanning but leave the ports for printing open.  McAfee and Norton are both major violators when it comes to blocking ports for scanning over the network.  If you want the specific ports used so you can create exceptions and open just those ports, contact the manufacturer of the printer for those port settings.

Tip #2
WMPNETWK.EXE is using up all of my system's resources

This can be an easy or difficult fix depending on how long you've let this go before trying to find a fix for it.  The problem is that a corrupt media file has thrown the WMPNETWK.EXE process into an endless loop causing it to eat up cpu cycles and memory.  (At one point I found it took up to 2.4 gigs of ram and 80%-100% of the CPU).  The offending media file is usually an .AVI of some type.

The solution is simple.  Delete the .AVI file, if you know which one it might be.  In order to delete the file you might have to end the WMPNETWK.EXE process first as when you try to delete the offending .AVI or other media file it will tell you it is in use by another process.  A simple CTRL-ALT-DEL (or SHIFT-ALT-DEL) will get you to the task manager so you can end the process and then delete the file before the process automatically restarts.